Terms & Conditions

Definitions:

“Car-Wizard” refers to the Car-Wizard trading company as shown on the face of the customer invoice/satisfaction note.

Estimates, Bookings and Repair Location

The Estimate prepared by Car-Wizard is an offer to conduct repairs to the damage indicated at the price stated. The customer’s agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business. The Estimate is valid for a period of 30 days.
If for any reason, including but not limited to inclement weather, Car-Wizard is unable to carry out the repair or collection at the time date or location indicated on the Estimate, any and all liability incurred by Car-Wizard as a result shall be discharged by Car-Wizard making an offer to conduct the repair at the Estimate price at an alternative time date or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.
Repairs may be completed at a location agreed with the customer, or at Car-Wizard’s premises. Car-Wizard has absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If Car-Wizard decide that the repair should be completed at a location other than that originally envisaged, the customer authorises Car-Wizard to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by Car-Wizard at no further charge.

Carrying Out the Repairs

Car-Wizard undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer’s authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, Car-Wizard reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation.
No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be ‘as good as new’. Car-Wizard discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair.
In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.
The Car-Wizard repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by Car-Wizard of an approximate finish match will be considered supply of a good quality repair.
It is the absolute responsibility of the customer to advise Car-Wizard of any non-original finish areas on the vehicle. In case of incompatibility with a non-original finish (whether or not notified by the customer) Car-Wizard has the right to void this contract – in these circumstances, Car-Wizard will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.

Extent of Guarantee

This is a formulation and application guarantee: that the finish will not degrade due to the paint being improperly mixed or applied by Car-Wizard.
No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact (including but not limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by Car-Wizard with the customer invoice.
Chip repairs, ‘touch-ins’ and any other repairs identified as such to the customer by Car-Wizard will be on an ‘improve only’ basis, and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an “attempt to improve only” in which case Car-Wizard does not guarantee any improvement. Claims under the Car-Wizard guarantee are settled by free rectification or (at Car-Wizard’s discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. Car-Wizard will not be liable for any consequential loss incurred as the result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any claim made without a receipt shall be at Car-Wizard’s discretion.
The guarantee is not transferable.

Payment

Unless other arrangements have been agreed beforehand, payment in full is due on completion of the repair and shall be by cheque, cash, and credit or debit card (subject to the card processing fee in force at the time of payment). We regret we are unable to process payment by American Express.
Car-Wizard is entitled to exercise a lien over the repaired vehicle until satisfactory payment is made by the customer, which in the case of payment by cheque shall be deemed to have taken place when a cheque has cleared the banking process.

Guarantee

Car-Wizard guarantee repairs to the owner of the vehicle for whom the work has been carried out whilst ownership of the vehicle is retained by that person. This is a formulation and application guarantee: that the finish will not degrade due to the paint being improperly mixed or applied by Car-Wizard.
The Estimate given to the customer for the work and the invoice for the work must be retained by the customer and produced in the event of a claim on the guarantee. It is a condition precedent to the customer being able to claim on the guarantee that such paperwork is produced to Car-Wizard. The customer’s statutory rights are not affected by this.
No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact (including but not limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by Car-Wizard with the customer invoice.
Chip repairs, ‘touch-ins’ and any other repairs identified as such to the customer by Car-Wizard will be on an ‘improve only’ basis (i.e. that we will do our best to improve the look of the vehicle), and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an “attempt to improve only” in which case Car-Wizard do not guarantee any improvement. Claims under the Car-Wizard guarantee are settled by free rectification or (at Car-Wizard’s discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. Car-Wizard will not be liable for any consequential loss incurred as the result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any guarantee claim made without a receipt shall be at Car-Wizard’s discretion.
This guarantee is not transferable.

After Care Instructions

A minimum of 3 DAYS must be left before any contact with the repair – during this period even testing the feel of the repair by hand might damage the finish. The vehicle must therefore not be washed or polished during this period.
From this Period if the vehicle requires cleaning, it should be with a soft sponge and clean water with mild vehicle cleansing shampoo only. You must not apply any Polishes, waxes or sealants for UPTO 30 DAYS AFTER the repair process.
AFTER 30 DAYS, the repair will be fully set, and should be looked after in accordance with your vehicle handbook care guidelines.
The paint used is Car-Wizard’s proprietary paint system, and not the original paint used by the vehicle manufacturer. This means that harsh chemicals and processes that degrade a vehicle’s finish (for example, cleaning with harsh bristles or automatic car washes, or using abrasive polishes or cutting compounds) will degrade the repair area at a different rate to the original finish on the vehicle. Damage to the finish in these circumstances is not covered by your guarantee.

 

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