07917 44 54 54 info@car-wizard.co.uk

Frequently Asked Questions

Car-Wizard prides itself on impeccable customer service, and equally high standards of work.

Below, we answer some of the most common FAQs we receive, which will hopefully give you confidence in our service and assist with any queries you may have. If you still have unanswered questions, please do not hesitate to get in touch.

SMART repair is an acronym for Small to Medium Area Repair Technology. A SMART repair will be used when it is suitable to keep the repair small without compromising the finish or durability of the repair.

Car-Wizard recruits experienced technicians who are mostly qualified in Level 3 Accident Body Repair & Paint. Many of our senior technicians have been in the industry for over 25 years and have worked in main dealer or insurance-approved body shops.
We regularly undertake advanced panel beating, including the strip and fit of replacement parts, and carry out multiple panel repairs.

Our business module offers a cost-effective solution that helps customers avoid the need to claim on their insurance policy. We do not inflate costs to push the repair through insurance, as many body shops do. We strive to offer a competitive, convenient same-day service while keeping your car on the road.
Should the damage to your vehicle be significant and beyond your affordability, or if you have approached us regarding third-party damage and prefer to claim through their insurer, we are experienced in processing insurance quotes when required.

Paint matches are formulated by taking the colour code from your vehicle and mixing the paint to the manufacturer's specifications onsite, or by using a spectrometer to scan the vehicle paint. The technician will use whichever method produces the most accurate match.

We ensure we have a suitbale match before starting any repairs. 

Car-Wizard has been operating since 2005, carrying out mobile repairs. Although we also have a fixed CarCare premises, mobile repairs have been our primary business module. We complete around 60 repairs a week from our fleet of fully equipped vehicles.
You will receive the same level of repair with a mobile service as you would if you dropped off your car at our location. We carry awnings and heating equipment to ensure we can work in all weather conditions.
Ultimately, regardless of the body shop or the location, the repair is only as good as the individual repairing it. Car-Wizard only recruits experienced technicians who need to pass a rigorous probationary period. You can read more about mobile body repair here. 

No, the damage will be undetectable. We will provide you with a factory finish.

Yes. We are experienced with lease return vehicles. We are aware of the standards it expects, and how the car will be scrutinised on return. You can read more about lease inspections here.

Yes. We remove dents by a combination of paintless dent repair methods (PDR) and traditional panel beating, which can involve spot welding and pin pulling.

Depending on the positioning of the damage and the paint colour, we may need to phase the colour into the adjacent panels to ensure a continuous flow of pearls or metalics over the edges of the panels. In some cases, this is essential to guarantee a flawless factory finish.

Yes, we have a fleet of fully equipped vehicles. We bring the bodyshop to you.

We cover the Bristol, Somerset, Wiltshire, and Gloucestershire areas. You can see an interactive map of the areas we cover here. 

We can carry out the repair at your home address, place of work, or any address that has suitable space with access to power. Alternatively, you can attend our CarCare premises in Warmley, Bristol. 

We work throughout the year, regardless of weather conditions. We carry awnings and heating equipment. It takes extreme weather and temperatures for us not to complete repairs. We actively monitor the weather and will notify you if we determine that rescheduling is necessary.

A clean vehicle definitely helps our technicians. Cleaned within a few days of the booking would be sufficient, assuming the vehicle is not muddy or heavily soiled with grime. Please do not valet the vehicle with silicones or waxes prior to the repair.

All repairs are unique, and many variables determine the costs. We couldn’t estimate the cost of a repair without seeing the damage first. We offer a free, no-obligation QuickQuote here.

After the repair, we recommend leaving the vehicle for a few days before valeting or applying waves or ceramic coatings. Although the repair will be baked and solid to the touch, the lacquer will still be degassing for a period of time.

Yes, we offer a lifetime ownership guarantee.

We typically take debit or credit cards on completion. We also offer ClearPay, which allows you to spread the payment over four instalments at 0% interest.

Yes. It’s our company policy to take third-party payments in advance of the repair date. We will need their full name and email address to raise an invoice.

 

Just wanted to say many thanks for the work you did on my car today, really pleased with it, you did a really good job, much appreciated.

Anne Daniel, Bath

Hi Oliver
Just wanted to say how pleased we are with the repair that Mike has done this afternoon – amazing! It looks like new. Please could you pass on our thanks to him. My daughter had only been driving for two weeks when she scuffed her new car, and she was so upset at the time – she is delighted now! Many thanks again.

Sarah Kraeter, Wedmore

Having used Car-Wizard on a number of occasions over the years on my personal vehicles as well as stock vehicles at Volkswagen, I can safely say the services of Car-Wizard are second to none. The pride in their workmanship is equally matched with their efficient, friendly customer service.

Karl Allmond, Sales Representative, Volkswagen Bath

We have been using Car-Wizard for a number of years, mostly for wheel refurbs and they have always provided a good, reliable service whilst taking pride in their work.

Dan Rogers, Sales Controller, Dan Harfords Vauxhall

For several years the expertise of Car-Wizard and, Oliver in particular, have been invaluable to myself and my staff at Belgrave Asset Management. The level of professionalism and attention to detail is commendable and the price compared to that of a dealership is astonishing! I would not hesitate to recommend him to family and friends.

Michael Smith, Managing Director, Belgrave Asset Management

Brilliant job by Sean, well pleased, couldn’t be happier.

Simon Marks, Bath

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